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Customer Service


We are here to help! Our Call Centers are at the heart of our Customer Service Operations, with locations throughout the US. 

Customer Service us-flag

Toll Free: 1.800.898.9020
Days: Monday - Friday
Hours: 9:00am - 5:30pm EST

Corporate Headquarters us-flag

Corporate Headquarters located in Parsippany NJ

U.S. Support us-flag

We proudly supply the U.S. Military with our Products

Return Authorizations

Items that include a valid receipt may be sent in for repair or replacement. Please CLICK HERE(Opens in a new window) to go to our Return Authorizations page to enter your information to obtain an Authorization Number and Return Instructions. No returns will be accepted without proper authorization.

Product Manuals

We maintain a database of our recent product manuals in PDF format, which can be easily printed on your home computer. You will need the Adobe Acrobat Reader in order to view the manuals online. Click here to view.

Any product manuals which we no longer have available can most likely be obtained for a small fee via Treasure Chest, a 3rd-party vendor. Emerson Radio is not affiliated with this vendor.

Energy Labels Download

Click here to view

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